HOW WILL YOU SHIP MY ORDER?
2UNDR.com primarily ships via Purolator or UPS in Canada and via UPS or FedEx for continental US orders. If there is an apartment number or unit number associated with your address, please make sure to include it.
DO YOU SHIP TO PO BOXES?
We apologize for any inconvenience, but we are unable to ship to PO Box addresses at this time. - Another address will be requested for your order, which will cause delays in shipping.
WHAT ARE YOUR PAYMENT METHODS?
Visa, MasterCard, and PayPal.
DO YOU SHIP INTERNATIONALLY?
2UNDR.com currently only ships to Canada and the United States. However, the flags in the upper right can direct you to your closest local distributor.
WHAT IS THE PROCESSING TIME OF EACH ORDER?
In general, all orders placed Monday through Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday. 2UNDR strives to ship your order within 48 hours (excluding weekends), however there may be delays due to holidays, and orders placed during promotional sales may take up to 3 business days to process. Delivery times do not include Saturday, Sunday or Holidays. An expedited freight option is provided when available as well, but will still be subject to the above conditions.
I JUST PLACED AN ORDER ONLINE BUT HAVE NOT RECEIVED AN EMAIL CONFIRMATION YET, HAS MY ORDER BEEN RECEIVED?
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation, please email info@2UNDR.com, the email will be coming from firstname.lastname@example.org, so please be sure that both of these emails are on your 'safe senders' anti-spam list or in your address book.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
Once your order has shipped, you will receive an automated e-mail with your tracking information. If you do not receive your tracking information please check your spam filter or contact us to verify shipping.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We are happy to help you, but due to hygiene reasons, we cannot process returns or exchanges on any 2UNDR sale, worn or unworn, after it leaves our possession. All sales are final.
WHAT'S THE DIFFERENCE BETWEEN EACH STYLE?
Check out our handy infographic below:
WHAT ARE THE INSEAM LENGTHS OF EACH STYLE? HOW ABOUT SIZES?
Our fit guide is below:
If you need help to find the right size contact us and we will be happy to recommend based on the fit guide.
I’M RIGHT IN BETWEEN TWO SIZE OPTIONS, WHICH ONE IS BEST?
Well, please feel free to contact us in the same manner above. But, generally, you’ll be able to fit in both! It’s just a matter of preference if you prefer your underwear to have a tighter fit, or, looser. Please keep in mind that some of our models are designed to be a compression fit (Gear Shift, Power Shift) so it’s designed to be tighter.
WHAT SALES TAXES AM I SUBJECT TO WHEN PURCHASING IN CANADA?
- British Columbia – 7% PST / 5% GST
- Ontario, New Brunswick – 13% HST
- Nova Scotia, Newfoundland, Prince Edward Island - 15% HST
- All remaining Canadian provinces/territories - 5% GST
I MISTAKENLY ORDERED THE WRONG ITEM, WHAT SHOULD I DO?
Please contact us at info@2UNDR.com as soon as possible after placing the order. In certain cases if an order has not already been picked and processed through our warehouse we can look at making changes or adjustments to it prior to it being shipped.
MY TRACKING INFORMATION SHOWS AS "DELIVERED" BUT I DON'T HAVE THE PACKAGE AND NO NOTICE HAS BEEN LEFT AT MY DELIVERY ADDRESS, WHAT SHOULD I DO?
Please contact your local carriers office to see if a parcel has been left for you; In certain cases a parcel will be left with a local carriers office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this please email info@2UNDR.com
WHAT IF MY ORDER IS LOST OR DAMAGED IN THE MAIL?
2UNDR Inc. is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyers’ own risk. 2UNDR Inc. does not assume any responsibility for lost or damaged packages.
DOES 2UNDR HAVE A WARRANTY POLICY?
2UNDR covers all pairs sold against any manufacturing defects for 30 days. This policy does not include any items damaged by misuse, accident, modification or repair. If you believe your 2UNDR are defective, for any reason, please fill out this web-form.
DO YOU OFFER DISCOUNT CODES ON YOUR PRODUCTS?
COUPON CODE POLICY
The following applies to all coupon codes unless unique terms are expressly communicated when the code is issued to the intended user. One coupon code may be used per transaction and customers may not combine multiple codes for a single transaction. We reserve the right to cancel or reject any order if in our opinion the coupon code was unauthorized, ineligible, obtained illegally or altered in any way. Coupon codes that we issue may only be used for online purchases on this website. Not valid at 2UNDR retail locations.
If you’ve receive a damaged, or defective pair, we are happy to help out! Please email us at info@2UNDR.com and include as much information as you can – your order number, size, and model with the defect, as well as a few pictures, one of the overall pair, and another close up of the affected area.
How to wash your 2UNDR's:
- 1: Always separate the whites from the darks and wash separately
- 2: Wash with cold to warm water, not hot.
- 3: Machine wash on the delicate cycle.
How to dry your 2UNDR's:
- BEST: Air dry in the shade. Yes, seriously.
- IN A JAM? : Tumble dry on the cool to warm fluffing cycle and remove immediately after.
Common mistakes to underwear care:
- HIGH HEAT: Baking (literally) your underwear at super high temperatures causes the elastic and fabric to degrade at a much faster rate
- FABRIC SOFTENER & BLEACH: While these were great on your old tighty-whities, modern materials and fabrics do not need them to maintain that silky smooth feel
- OVERAGGRESSIVE WASHING: Your time is valuable, we get that. But tossing your delicates (yes, we used that word) in with your jeans, towels and other rough fabrics can reduce the lifespan of your underwear. And washing on too harsh of a wash cycle can cause lint pills to develop.
WHO CAN I CONTACT IF MY SPECIFIC QUESTION ISN’T ANSWERED HERE?
Head on over to our “Contact Us” page, and we’d be happy to help.